Privacy Policy

This privacy policy applies between you, the User of this Website, and Property Tax Refund Centre Ltd, the owner and provider of this Website. Property Tax Refund Centre Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, unless the context requires a different interpretation: the singular includes the plural and vice versa; references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; a reference to a person includes firms, companies, government entities, trusts and partnerships; "including" is understood to mean "including without limitation"; reference to any statutory provision includes any modification or amendment of it; and the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of us and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. For the purposes of the applicable Data Protection Laws, Property Tax Refund Centre Ltd (company number 16059297, registered office Spencer House, 114 High Street, Wordsley, Stourbridge, DY8 5QR) is the "data controller". This means that Property Tax Refund Centre Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you: name; job title; profession; contact information such as email addresses and telephone numbers; in each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways: data is given to us by you; and data is collected automatically.

Data given to us by you: Property Tax Refund Centre Ltd will collect your Data in a number of ways, for example when you contact us through the Website, by telephone, post, email or any other means; when you elect to receive marketing communications from us; and when you use our services.

Data collected automatically: to the extent that you access the Website, we will collect some information about your visit automatically. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for internal record keeping and for the transmission by email of marketing materials that may be of interest to you, in each case in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see "Your rights" below). For the delivery of direct marketing to you via email, we will need your consent, whether via an opt-in or soft opt-in. Soft opt-in consent applies when you have previously engaged with us; under it, we will take your consent as given unless you opt out. For other types of e-marketing, we are required to obtain your explicit consent. If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time.

Who we share Data with

We may share your Data with PTRC (Claims) Limited and the chartered accountants who prepare and submit capital allowances claims and deal with HMRC on your behalf; with any of our group companies or affiliates, so you can hear about whether other tax claims can be made for you or your business; with our employees, agents and professional advisers, to allow you to obtain relevant advice; and with third party service providers who provide services to us which require the processing of personal data, in each case in accordance with this privacy policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example access controlled by a password and a username unique to you, and storing your Data on secure servers. These measures include steps to deal with any suspected data breach. If you suspect any misuse, loss or unauthorised access to your Data, please let us know immediately at mark@ptrc.tax. For detailed guidance on protecting your information online, visit www.getsafeonline.org.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the right to access, correct, erase, restrict our use of, and port your Data, and the right to object to our use of it including where we use it for our legitimate interests. To make enquiries, exercise any of these rights, or withdraw your consent, please contact us at mark@ptrc.tax. If you are not satisfied with how we handle a complaint relating to your Data, you may refer it to the Information Commissioner's Office (ICO) at ico.org.uk. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for their content. This privacy policy does not extend to your use of those websites, and you are advised to read their privacy policies before using them.

Changes of business ownership and control

Property Tax Refund Centre Ltd may, from time to time, expand or reduce our business, and this may involve the sale or transfer of control of all or part of the company. Data provided by Users will, where relevant to any part of the business transferred, be transferred along with that part, and the new owner or controlling party will be permitted to use the Data for the purposes for which it was originally supplied. We may also disclose Data to a prospective purchaser of our business. In each case, we will take steps to ensure your privacy is protected.

General

You may not transfer any of your rights under this privacy policy to any other person. If any provision is found to be invalid or unenforceable, it will be deemed deleted to the extent required, and the validity of the remaining provisions will not be affected. This agreement is governed by the law of England and Wales, and all disputes are subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Property Tax Refund Centre Ltd reserves the right to change this privacy policy from time to time or as may be required by law. Any changes will be posted on the Website, and you are deemed to have accepted the terms on your first use of the Website following the alterations. You may contact us by email at mark@ptrc.tax.

Last updated: 19 June 2026.